The Importance of Roleplay
Role play is without doubt one of the most effective training methods available. This technique is an excellent way to achieve a number of benefits for students and employees in a number of different industries. Role playing is not just "practising with an imaginary customer." Roleplaying allows a group of trainees to act out scenarios in a safe environment. It opens communications, helps pin point areas for development and highlights obstacles so you can find the right solutions. It also gives a great deal of confidence and develops social skills.
Role playing can be used in every department to practice and imitate real life scenarios. It is the systematic building of correct habits while learning the acceptable structure and the best way to communicate your knowledge and ideas to the customer.